SIU Header Bar
find a form eform header image
spacer
spacer
Frequently Asked Questions

Digital IDs and Digital Signatures

( 07/19/07: Please note that the use of digital ID's and signatures, while operational, are still being developed and tested. Currently, only absence request forms have signature fields enabled for using digital signatures. )

spacer
What do I need in order to sign electronic forms?
You will need the following:
spacer• Adobe Acrobat Reader 8 desktop software
spacer• Entrust Entelligence Security Provider (EESP) desktop software.
spacer• A Digital ID provided by the State of Illinois
spacer• Access to the e-Forms library and the forms you wish to use.
spacer
Please see the installation and configuration instructions for specific information regarding obtaining, installing, and configuring the items listed above.
What is a Digital ID
A Digital ID is a set of special electronic codes that are issued to an individual and registered in a centralized directory available on the internet. This digital ID, also known as a digital certificate, will enable a person to identify or authenticate themself to receive personalized electronic services, to digitally sign forms to be submitted, and to send or receive sensitive information in an encrypted form to protect privacy.

A Digital ID is composed of a public and private key pair. These keys are associated with the certificate owner as well as the authority that issued the keys. The public key is shared with others on the network, while the private key is kept private by the certificate owner. These keys work with each other to encrypt and sign files and documents.

How do I get a Digital ID?
Digital ID’s are issued by the State of Illinois.  Navigate to http://www.illinois.gov/pki and select “Get a Digital ID” from the section links on the right hand side of the page.  Follow the on screen instructions for creating a Digital ID.  In order to complete the automated ID creation process you must possess an Illinois Drivers License.  Non-Illinois residents must complete a form and mail to the State of Illinois CMS department.  You can find this form at the web site listed above.
What do I use my Digital ID for?
Your Digital ID will enable you to digitally sign forms to be submitted for approvals, and send or receive sensitive information in an encrypted form to protect your privacy as well as the information being sent.
Where is my Digital ID?
Your Digital ID is created and stored on a secure server managed by the State of Illinois..
Can I get a copy of my Digital ID?
For security reasons, we do not recommend downloading a local copy of your digital ID.  Your Digital ID is as important as your Social Security number.  If your Digital ID is compromised, someone else could legally sign documents with your digital signature. Downloading and storing your digital ID on your PC is strongly discouraged.
What is a Roaming User?
A roaming user means that your Digital ID is stored on a secure server and is not stored locally on your desktop computer.  This is the preferred method. It allows you to reference and use your Digital ID on any computer that has the Entrust Entelligence Security Provider (EESP) software installed.
What if my Digital ID is stolen?
If your Digital ID is stolen or compromised, the State of Illinois can revoke your Digital ID and issue you a new one.  However, this is a complicated process, which is why we recommend that you keep your Digital ID on secure servers provided by the State.
I forgot my Digital ID password, and/or my Digital ID is locked out. What do I do?
If you forget your Digital ID password, you must initiate the Digital ID recovery process. For SIUC affiliated persons, you must call the State of Illinois – CMS Operations Center at (217) 785-8880. Tell the technician that “I'm from SIU and I need level 2 help to recover my password.” The CMS Operations Center is available 24x7.

You get 5 attempts at entering the correct password before being locked out. The Digital ID lock out will automatically be lifted after 6 hours. If you do not wish to wait 6 hours, or if you cannot remember your password, you must start the Digital ID recovery process.

Do not use the automated recovery process on the State of Illinois web site. This process WILL NOT work for SIUC affiliated Digital ID’s at this time.

Can I use my Digital ID on more than one computer.
Yes, but the Entrust Entelligence Security Provider desktop software must be installed on each computer you intend to use. If you intend to digitally sign an Adobe form, then Adobe Acrobat Reader will also need to be configured to recognize a Digital ID. And if you use the Roaming capability as recommended, you won't need to worry about your Digital ID information being resident on each of the desktop computers you are using.
What are the System Requirements to run EESP?
To use the features of Security Provider on a Microsoft Windows operating system, computers must meet the following requirements:
  • Microsoft Windows 2000 Professional SP4
  • Microsoft Windows XP SP1, SP1a, or SP2 - Professional/Home/Tablet 32-bit editions
  • Microsoft Windows Vista™ - All 32-bit editions
  • Microsoft Windows 2000 Server SP4
  • Microsoft Windows Server 2003 SP1/R2 - All 32-bit editions
The Security Provider software is not currently available for Apple/Mac systems.
What is public-key infrastructure
Public-key infrastructure is comprised of several components and services that function to manage digital keys and certificates. These keys and certificates are used by a variety of network and computer based applications for identification, entitlements, verification, and privacy (encryption), allowing information to be protected as it passes across a public network. Public-key technology has become a preferred standard for providing stronger levels of identification, privacy, verification and security management capabilities. A Public-key technology enables the use of encryption and digital signature services across a wide variety of applications. More information about Digital Signatures issued by the State of Illinois is available at the State of Illinois PKI Frequently Asked Questions.